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Privacy Policy for your Malaysia account

Your account data, wallet records, cookie choices and privacy request paths are set out here before you open the lobby.

Account dataCookie choicesMalaysia payment recordsPrivacy requests

How Malaysia privacy rules shape records

cyl888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains what we collect when you create an account, verify access, use the wallet, contact support, change account details or adjust cookie choices. For Malaysia, we keep payment references from Touch 'n Go, GrabPay, Boost dan FPX with your account record so deposits, withdrawals

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and identity checks can be traced without exposing more than needed. If you access from Kuala Lumpur or any other Malaysia location, eligibility still depends on local law and the service is available where local law permits. We share data only with service partners needed for
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hosting, payment processing, security checks, customer support, analytics and legal duties. We keep records for the period required for account, transaction, dispute and law-related reasons, then delete or anonymise them when they are no longer needed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Privacy help through local channels

Privacy questions need a clear route, not a long search across unrelated pages. We give you three practical contact paths so you can ask about account data, wallet records, cookie settings or correction requests. Before we discuss personal records, we check that the request matches your account, because privacy help should protect your data while giving you a workable way to act.

Team online

Live chat request

Use live chat when you need quick help finding the privacy request path inside your account. We will ask for account-matching details before discussing records, so keep your registered email and phone nearby.

Email privacy team

Send privacy questions by email when you need a written trail for access, correction or deletion requests. Include your account ID if you have one, but do not send payment passwords or wallet PINs.

Account data ticket

Inside your account, open a support ticket for changes to name, phone, email or document details. We check the request against wallet and login records before making any update.

ACCOUNT CARE

How we handle your account data

Our privacy work is practical: collect what is needed, restrict who sees it, and keep clear logs of changes.

Data we collect

When you open an account, we collect details such as name, contact number, email, login records, device signals and wallet references. Each field supports account access, payment matching, security checks or privacy requests.

Payment record use

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits, withdrawals, refund checks and dispute handling. We store references, timing and status, not your wallet password or banking password.

Cookie choices

Cookies help keep you signed in, remember language choices and measure page issues. You can change browser settings at any time, though some account pages may ask you to sign in again.

Security controls

Access to account data is limited by role, login checks and audit logs. If we detect unusual activity, we may pause sensitive changes until you confirm ownership through our support flow.

Retention periods

We keep account and wallet records while your account is active and for periods needed for disputes, accounting and legal duties. When that need ends, records are deleted or anonymised.

Change requests

You may ask us to access, correct or delete personal data where local law gives that right. Some records must stay longer for payment tracing, dispute checks or law-related duties.

Privacy questions before you join

These questions focus on how this Privacy Policy works once you open an account or contact us about your data. They explain common privacy actions in plain terms, including access requests, payment records, cookies, account changes and law-related limits. If your request involves account security, we may ask for extra checks before we respond.

We collect details needed to create and protect your account, including name, contact details, login records, device signals and wallet references. We use them for account access, payment matching, support and privacy request handling.

Payment records help us match deposits, withdrawals, refunds and disputes to the correct account. We keep transaction references, timing and status, but we do not ask for your wallet password or banking password.

Yes, you may ask for access to personal data linked to your account where local law gives that right. We will verify ownership first, then prepare the records we can lawfully provide.

You can ask us to correct details such as name, phone, email or document records. We may request proof before making changes, especially when the update affects wallet checks or account ownership.

We do not sell your personal data. We share it only with service partners needed for hosting, payments, security checks, analytics, support, dispute handling or legal duties tied to your account.

Cookies help keep sign-in sessions active, remember language choices and measure page issues. You can manage them through your browser, but some account pages may require a fresh sign-in after changes.

Access and eligibility depend on local law and are available where local law permits. If a law-related issue affects your account, we may limit access while keeping necessary privacy and payment records.

Privacy Policy for your Malaysia account

Privacy help through local channels

Live chat request

Email privacy team

Account data ticket

How we handle your account data

Data we collect

Payment record use

Cookie choices

Security controls

Retention periods

Change requests

Privacy questions before you join

01 What personal data do you collect when I open an account?

02 How are Touch 'n Go, GrabPay, Boost dan FPX records used?

03 Can I ask for a copy of my data?

04 Can I correct my account details?

05 Do you sell my personal data?

06 How do cookies affect my privacy?

07 What happens if local law affects access?

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